Returns and Refunds Policy
- **Return Eligibility:**
We want you to be completely satisfied with your purchase from AaaV. If for any reason you are not satisfied, you may be eligible for a return or exchange within 72 hours of receiving your order.
- **Return Conditions:**
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.
- **Initiating a Return:**
To initiate a return or exchange, please contact our customer service team. Please provide your order number and the reason for the return. Our team will guide you through the return process and provide instructions for shipping the item back to us.
- **Return Shipping:**
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
- **Refunds:**
Once your return is received and inspected, we will process a refund to the original method of payment used for the purchase. Please allow 7 business days for the refund to appear in your account, depending on your financial institution's processing time.
- **Exchanges:**
If you would like to exchange an item for a different size, color, or product, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to availability.
- **Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund, depending on your preference.
- **Contact Us:**
If you have any questions or concerns about our returns and refunds policy, please contact us at Phone:- 9559563075, 9415069210 or Email:- customercare@aaav.in. We are committed to ensuring your satisfaction and resolving any issues promptly.